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   A Commitment To Quality Service 365 Days a Year 

A Commitment To Service ... We Do Things Right!

Providing reliable and dependable customer service is everyone's job at Tidewater Utilities, Inc. The company's continued success is directly attributable to the efforts of its dedicated employees. 

To Obtain Water Service

Application for service connection and/or water service must be made to the Company and fees paid before any connection is installed or water service provided. For more information call 1 (877) 720-9272

Moving

Before you move to a new location either inside or outside of our service area, please notify our Customer Service Department so that we can arrange for a final meter reading and send you a final bill for your old account. Please contact us at least 48 hours before moving.

Announcing CheckFreePay^TM

We are pleased to offer easy payment of your Tidewater Utilities, Inc., and/or  your Tidewater Environmental Services, Inc. bills at any of our convenient CheckFreePay^TM  locations.  With over 11,000 locations nationally, CheckFreePay^TM processes fast, secure and reliable bill payment for thousands of customers every single day.

* See current CheckFreePay^TM Bill Insert Here.

 Customer Service

Apply for LineCare Here

Pay your bill online through our parent company (Middlesex Water Company) pay portal center. Click here.
Or
Pay your bill at any of our convenient CheckFreePay^TM locations. Click here to find the location nearest you.

Frequently Asked Questions

About Your Water Rates

Useful Tips

 Customer Service Contact Information

Water Emergencies should be reported at any time to:

1 (800) 523-7224

 For billing or service inquiries, please call: 

1 (877) 720-9272

 E-Mail:
cs@tuiwater.com