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ARE YOU PREPARED FOR A WATER OR SEWER LINE EMERGENCY?

Sign up today to prevent costly water and sewer line repair costs!

Last year, broken water lines and clogged sewer lines cost homeowners across the United States millions of dollars.  As a homeowner, if the water line on your property should leak or your sewer line get clogged or break, it’s your responsibility to repair it.  A typical water line replacement can range from $2,000-$5,000 and sewer repairs can cost even more.  LineCare can give you peace of mind in these kinds of emergencies.

LineCare Is a Simple And Affordable Maintenance Program for Water and Sewer Lines.

What is LineCaresm? LineCare is an annual maintenance program that covers all parts, material and labor required to repair or replace a leaking or broken water service line or a clogged or blocked sewer line.  You Can Choose Water Line Protection Only, Sewer Line Protection Only or Cover Both Water and Sewer Through LineCare Plus. Enjoy the Benefits of LineCare Peace of mind in a water and/or sewer line emergency. Emergency service representatives on call around the clock. Savings of up to $10,000 in unexpected repairs per plan.  (Up to two service calls per year, per plan - $5,000 per service call.) No negotiating with contractors or plumbers.  PLUS…No Deductible! Program is easy, affordable and convenient! Convenient payment on your quarterly water bill. Choose water line protection, sewer line protection, or both.   You make the call.  We do the work.  NO hassles. NO worries. CHOOSE WATER OR SEWER LINE PROTECTION OR SAVE WHEN YOU CHOOSE BOTH FOR JUST $13 A MONTH!

KEY TERMS AND CONDITIONS OF YOUR LINECARE PROTECTION PLAN
The LineCare Protection Plan is being offered by Tidewater Utilities, Inc. (“Tidewater”). This agreement is between Tidewater and You, a subscriber in (the “Plan.”)

COVERAGE
The LineCare Water Line Protection Plan covers all parts, material and labor required to repair or replace a leaking water service line for up to $5,000 per occurrence or up to two service calls per year for a total of up to $10,000 annual coverage per covered plan. Coverage also includes the cost of water service shutoff/turn on fees if you are a customer of Tidewater or its subsidiaries and the restoration of sidewalks, paving and grass in areas disturbed by excavation.
The LineCare Sewer Line Protection Plan covers the repair of a leaking sewer lateral or the removal of sewer blockages that occur in the sewer lateral that runs from the building foundation, to the beginning of your sewer utility’s responsibility for up to $5,000 per occurrence or up to two service calls per year for a total of up to $10,000 annual coverage per covered plan.
Under both Plans, Tidewater or its agents will determine whether to repair or replace any covered parts. Repair or replacement includes excavation, as required, in the area of repair or replacement. Tidewater reserves the right to choose the materials and/or parts to be utilized; however, all such materials and/or parts, and all work performed, will comply with all relevant and applicable laws, regulations, codes and standards.
Water Line Protection Service Calls – The Company will dispatch an authorized service representative to investigate your water service call. If the repair is determined to be covered by the Plan, the water service call will be paid by the Plan. If the repair is not covered by the Plan, the customer will be responsible for paying the plumber directly and for all related uncovered repair costs.
Sewer Line Protection Service Calls – The Company will dispatch an authorized service representative to investigate your sewer service call. Service call fees are assessed per visit. If the repair is determined to be covered by the Plan, the sewer service call will be paid by the Plan. If the repair is not covered by the Plan, the customer will be responsible for paying the plumber directly and for all related uncovered repair costs.

EXCLUSIONS
Coverage under the Water Line Protection Plan is limited to the water service line from the limit of the utility’s responsibility up to the foundation. Coverage under the Sewer Line Protection Plan is limited to the service line from the limit of the utility’s responsibility up to the foundation of the home. Coverage does not include any parts not specifically identified as
covered. Items such as pressure-reducing valves, booster pumps, lawn and/or fire sprinkler systems, meter pits, septic systems, private well lines and ejection pumplines, landscaping (trees, shrubbery) and decorative stones are not included in Plan coverage. The Water Line Protection Plan will cover the water service line from the street into your house up to the shut off valve, but not beyond. The Plan does not cover the repair and replacement of any finished or unfinished walls or surfaces which must be removed or opened in order to access and repair the water service line inside the premises. The Plan does not cover pre-existing damages or conditions (including low pressure or flowrelated conditions), relocation or alteration of existing water service lines and/or replacement of parts damaged directly or indirectly as a result of You or any other party working or excavating on your property or in the vicinity of the water or sewer service line or its associated parts. The Plan does not cover damages caused by earthquake, hurricane, landslide, natural disaster, civil disobedience, riot or war. The Plan does not cover improperly installed pipes and
appurtenances.
The Water Line Protection Plan does not cover curb or valve box maintenance or repair. The LineCare Sewer Protection Plan does not cover the repair or maintenance of external sewer line clean outs. Dwellings with an exposed water line and/or meter are excluded from coverage.

ELIGIBILITY
To be eligible for coverage under the respective Plans, you must own the water service line (and associated parts) and/or the sewer line which serves a residential dwelling.
The water service line must be a standard line that is no greater than 1-1/2 inches in diameter. The sewer line must be a standard line that is no greater than 6 inches in diameter and both lines must conform to applicable plumbing codes. Tidewater reserves the right to deny Plan coverage for any reason.
Separate Plan coverage is required for each additional service connection and/or service line at a premise. Plans are not transferable. The Plan is not available in all areas.

BEGINNING OF COVERAGE AND BILLING
Coverage begins 30 days after the acceptance of your application. Prior to such acceptance, the Company reserves the right to make an on-site inspection of your water or sewer line and associated parts to ensure that they are in proper operating condition before accepting any responsibility under the Plan. Such determination is within the sole discretion of the Company. You will receive an acknowledgment letter indicating your enrollment in the Line Care Water Line Plan, the LineCare Sewer Line Plan or
LineCare Plus (both plans.) You may choose to pay for the LineCare Plan in its entirety at time of registration, or, as a Tidewater customer, elect to be billed quarterly. Each subsequent bill will include your charges in advance. The initial term of service shall be one year. After the first year, and for each subsequent year, the Plan will be automatically renewed annually unless terminated by you or the Company.

CANCELLATION/TERMINATION
You may cancel the Plan at any time by notifying Tidewater in writing c/o Middlesex Water Company, 1500 Ronson Road, Iselin, NJ. Coverage will continue until the end of the period for which you have paid. There will be no refund for payments made under the Plan.
The Company may also terminate the Plan for non-payment of the fee and reserves the right to terminate the plan agreement if Tidewater determines that:

LIMITATIONS
Tidewater will not be liable for any incidental or consequential damages, including, but not limited to water damage caused by leaks. Tidewater will not be liable for any damages caused to you or your property unless such damage is the direct result of negligence of Tidewater or its agents.
Tidewater or its authorized contractor must perform all work in relation to the Plan and will not pay for any labor or parts costs for the repair or replacement of any covered items performed by any unauthorized parties.

REPORTING A LEAK OR BREAK ON YOUR WATER AND/OR SEWER LINE
Depending on which plan you choose, if you suspect a leak or break to your water service line, and/or a leak, break or blockage on your sewer line, call the toll-free number (877) 720-9272 to report the problem. Tidewater will have a representative contact you to investigate the source of the problem and begin the repairs normally within 24 hours of your initial call. However, Tidewater will not be responsible for delays beyond its reasonable control.

CHANGES IN MONTHLY CHARGES, TERMS AND CONDITIONS
The charges for the Plan, and any other terms and conditions applicable, may be changed by Tidewater at any time upon at least 30 days prior written notice (which may be in the form of a bill insert or other written notification). The payment of applicable charges by the customers, or a request for service under the Plan, after receiving such notice of a change in the charges or other terms and conditions will be deemed to be assent by the customer to the changes(s) in the charges, terms or conditions. If You do
not wish to continue with the Plan under such revised charges, terms or conditions, You may simply terminate participation under the Plan at any time upon written notice to Tidewater.

LIMITATION OF LIABILITY
The liability, if any, of Tidewater, its affiliated companies, their employees, agents and contractors to the customer or to any other person for damages resulting from the provision of or failure to provide service under the Plan, or from any fault, failure, defect or deficiency in any service, labor, material, work or product furnished in connection with the Plan, shall be limited to an annual amount not to exceed $10,000 and, in the event You choose both water and sewer line protection, $20,000. In no event, however, shall Tidewater, its affiliate companies, their employees, agents and contractors have any liability for special, indirect, incidental or consequential damages resulting from the provision of or failure to provide service under this Plan, or from any fault, failure, defect or
deficiency in any service, labor, material, work or product furnished in connection with the Plan. These limitations of and exclusions from liability shall apply regardless of whether a claim or remedy is sought in contract, tort (including negligence and strict liability) or otherwise.
The Plan is not an insurance contract or policy. Depending upon your chosen coverage, the Plan provides for the repair of leaks/breaks to your customer-owned water line and/or sewer line due to normal wear and tear. This contract constitutes the entire agreement between Tidewater Utilities, Inc. and You, and there are no other promises or conditions in any other agreement whether written or oral.

Tidewater Utilities, Inc.
c/o Middlesex Water Company
1500 Ronson Road
Iselin, NJ 08830
1 (877) 720-9272

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